“How do you contact LinkedIn support if you can’t log in?”
“I tried tweeting and messaging the LinkedIn team but received no response,” said two of many frustrated Reddit users facing issues contacting LinkedIn support.
Are you one of them looking to fix a LinkedIn query without waiting hours to days for a resolution?
We’ve got you.
Here’s what we’ll cover:
- Cases when you need to contact LinkedIn support
- 5 common reasons why your LinkedIn account is restricted
- 10 ways to contact LinkedIn support
Cases when you need to contact LinkedIn Support
There are several instances where you may need to get in touch with LinkedIn Support. However, let’s discuss two issues people using LinkedIn for lead generation may face the most:
1. You or your client were hacked on LinkedIn
There may be instances where your client’s LinkedIn account gets hacked, thus hampering your prospecting process. Or your own account may be hacked, and you may fear losing sensitive client conversations.
So here’s what you can do and suggest your client to do as well:
LinkedIn allows two-step verification, where you can add an additional layer of security by including an external authenticator app like a Microsoft Authenticator or your phone number.
This way, LinkedIn signs you or your clients and potential hackers out of your LinkedIn account across devices, letting you reset passwords and gain complete control over your account.
To set up two-way LinkedIn verification from your desktop:
- Click the Me icon on your LinkedIn homepage and select Settings and Privacy.
- Click Sign in & security on the left pane, and click Two-step verification.
- Turn on the verification, and click Set up to enable it. Next, choose your preferred verification method and click Continue.
We suggest you add your phone number, as LinkedIn notifies you whenever a suspicious login activity occurs.
2. Your account is restricted
Is your LinkedIn account restricted and delaying your outreach efforts? Don’t worry! There’s a way out.
Below are some ways to get your account back:
- Disconnect from all automation tools.
- Verify your identity if LinkedIn requests it.
- Follow the recovery instructions by visiting the “Help Center,” as shown in the above notification.
Tip: Don’t fear automation tools. Instead, use the right Cloud-based LinkedIn automation tool, like Expandi, tailored for LinkedIn security. They’re safer as they offer a dedicated IP address–making it tough for LinkedIn to detect multiple login activities leading to account restrictions or bans.
Did you know “LinkedIn account restrictions” are among the most common concerns sales, marketing, and recruiting teams contact LinkedIn support for help?
So let’s dive in a little deeper to understand why it happens so you can safeguard your account.
5 common reasons why your LinkedIn account is restricted
What causes LinkedIn account restrictions? Here are the five most probable reasons why:
1. You may have sent too many connection requests
Sending excessive connection requests brings your profile under the LinkedIn radar. LinkedIn algorithms constantly monitor the activity speed. This means it’s always best to grow your connections gradually on LinkedIn rather than overnight.
So what’s the safe zone? Although there’s no hard limit on the number of connection requests you can send in a day, we suggest you stick to sending 20 to 25 connection requests in a day.
2. You’ve used an unsafe automation tool
Sales/marketing professionals and recruiters often rely on automation tools to source candidates or clients.
Due to a lack of research, they are prone to using an unreliable automation tool that doesn’t understand the LinkedIn algorithm and security policies–leading to account restrictions.
The good news is not all LinkedIn automation tools are unsafe. All you need is a keen eye to spot the best tool that does the lead generation or candidate outreach for you, minus putting your account at risk.
You could use a cloud-based automation tool to stay on the safer side.
3. Your messages have a low acceptance rate
Say a person selling recruiting software reaches out to you on LinkedIn, but you’re a techie. You would not be interested in joining their network as you work in different fields. So why would you send connection requests to people outside your niche and risk account restrictions?
Relevant connections are key to landing high-intent clients. So remember, it’s okay to grow slowly on LinkedIn when your profile is still in its infancy.
4. You’ve been flagged by too many “I don’t know this person”
Whenever you receive a connection request and choose to ignore it, you can click on the “I don’t know this person” tag.
If multiple people have clicked on this option for your connection request, there’s a fat chance LinkedIn may suspect illegal or spammy activity from your account.
You can avoid such flags by personalizing your connection requests and sending them to only people within your industry or to your target audience.
5. Due to suspicious, robot-like activity
Copy-pasting the same message, logging in from multiple IP addresses, or growing follower count overnight are all robot-like activities LinkedIn targets.
The worst is when your account gets restricted multiple times, leading to permanent account banning, aka LinkedIn jail.
Now if you’ve knowingly or unknowingly fallen prey to one of these problems, take a deep breath because we’ve gathered the best and fastest ways to contact LinkedIn support.
10 ways to contact LinkedIn support
Below are some quick links to contact LinkedIn support:
- To raise a support ticket
- To access the Help Center
- To directly contact LinkedIn Support
- Live chat support for Premium LinkedIn users
Here’s a wrap-up of the ten ways to reach the LinkedIn Support team:
|Ways to contact LinkedIn customer support||Types of queries||Typical response time|
|Browse for answers on the LinkedIn Help Center||Common “do it yourself” queries||Immediate|
|Raise a support ticket||All types of queries – connections, profile, security, etc.||1-2 business days|
|Contact LinkedIn Support via Report/Report Abuse/Block||LinkedIn posts or user-related queries||Can vary|
|Contact LinkedIn Support on X||All types of queries||Immediate|
|Contact LinkedIn Support via email||All types of queries||Can vary|
|Speak to the Reddit LinkedIn community||Basic queries||1-2 days|
|Contact LinkedIn Support using a direct link||All types of queries||1-2 business days|
|Chat with the LinkedIn Customer Service team||All types of queries||1-2 business days|
|Get in touch with a LinkedIn consultant||All types of queries||Can vary|
|Direct mail LinkedIn Support||All types of queries||Can vary|
Let’s discuss each method in detail below.
Method #1: Browse for answers on the LinkedIn Help Center
If you’re facing a common query, it’s best to take matters into your own hands and browse through the Help Center to find answers.
The LinkedIn Help Center contains hundreds of up-to-date topics, from building your network to posting jobs and growing connections.
To access the Help Center on your LinkedIn mobile app:
- Go to your profile page by clicking “View profile.”
- Click on the Settings icon in the topmost right corner.
- Select “Help Center” and start browsing for topics.
Method #2: Raise a LinkedIn Support ticket
You can raise a LinkedIn support ticket and wait for a support agent to respond to your concern. However, LinkedIn does not guarantee an instant response to the high volume of issues raised every day.
On the ticketing page, select “Other” to raise a support ticket. Ensure you state your concern clearly and select the right “Issue type.” Add screenshots for more clarity.
Method #3: Contact LinkedIn Support via Report/Report Abuse/Block
Need to report irrelevant ads, misleading posts, or other violations? You can submit a report to LinkedIn Support by clicking the three horizontal dots next to posts or ads appearing on your feed. Then, click Report Post or Report Ad.
Select from the list of reasons and submit the report. You can also block a contact to stop seeing their posts.
Please note that you must be logged in to access this feature.
Method #4: Contact LinkedIn Support on X
LinkedIn Help on X (formerly Twitter) works around the clock to resolve support queries.
You can tweet your concern or direct message them your LinkedIn account’s email address along with the issues you’re facing.
We found this option to be super-efficient for busy sales, marketing, and HR teams.
Method #5: Contact LinkedIn Support via email
There is no direct LinkedIn Support email where you can speak to a support agent.
However, if you already have an open LinkedIn support case or a ticket, you can follow up on the same using the LinkedIn Support email contact:
Method #6: Speak to the LinkedIn Reddit community
Reddit has an active community of sales and marketing professionals who are regular LinkedIn users.
You can look for already-answered queries through the search bar or ask a new query in active Reddit communities like:
Method #7: Contact LinkedIn Support using a direct link
Ensure you select the right Issue Type and add a detailed issue description. Add real-time screenshots as attachments to save back-and-forth follow-ups with support agents.
Method #8: Chat with the LinkedIn Customer Service team
Using LinkedIn’s Premium or apps, such as the LinkedIn Sales Navigator, Recruiter, or LinkedIn Marketing Solutions? You can chat live with your support agent to resolve your concerns.
Below are some links to chat with support agents:
- Help with Recruiter
- Help with Sales Navigator
- Help with LinkedIn Marketing Solutions
- Help with LinkedIn Learning
- Help with LinkedIn Pages
Note: As of 2023, help for Sales Navigator and Recruiter is through a direct support ticket.
Method #9: Get in touch with a LinkedIn consultant
If none of the previous methods worked for you, try contacting a LinkedIn consultant or an agency with expertise in resolving support issues.
They may charge you a small fee but will most likely resolve your issue on time so you can continue your outreach process.
Method #10: Direct mail LinkedIn Customer Support
You can try mailing the LinkedIn Customer Support headquarters directly as a last resort. Draft them a letter and follow up after a few days.
Below is the address for the LinkedIn Headquarters:
LinkedIn Corporation, 1000 W Maude Ave, Sunnyvale, CA.
We hope these methods help you get proper support so your outreach or lead generation activities are not hampered.
But remember, it’s better to be safe than sorry.
Below are some quick reminders to protect your LinkedIn account at all costs:
- Don’t manually send too many connection requests in a day or week. Also, send them to only relevant folks in your industry or post-researching who your target audience is.
- A low acceptance rate can alert LinkedIn algorithms. So personalize your messages and be vary of sending them to the wrong prospect types.
- Do adequate research before choosing a LinkedIn automation tool. It’s best to use a cloud-based tool for better security.
Speaking of LinkedIn automation tools, Expandi is your safe haven to perform smart LinkedIn outreach minus the fear of LinkedIn jail or account restrictions.
Want a peek inside? Try Expandi’s 7-day free trial today!