Terms & Conditions
Terms of Service – Expandi
Last updated: 25.08.2026
1. Introduction
1.1 These Terms apply to every agreement pursuant to which Expandi provides the Services. The Customer is the legal entity or natural person entering into such agreement with Expandi. Where these Terms apply together with a separate agreement, references in these Terms to the Customer shall be construed as references to the party entering into that agreement. Any employees, users or other authorized individuals accessing or using the Services do so solely on behalf of, and under the responsibility of, the Customer.
1.2 The Services consist of the software, features and related services made available by Expandi from time to time.
1.3 By accessing or using the Services, the Customer agrees to be bound by these Terms. If an individual accesses or uses the Services on behalf of a company or other legal entity, that individual represents and warrants that they have the authority to bind that entity to these Terms.
1.4 Information about how Expandi processes Personal Data as a controller is set out in the Privacy Notice. Where Expandi processes Personal Data on behalf of a Customer, such processing is governed by the applicable Data Processing Agreement (“DPA“).
1.5 In the event of any conflict between these Terms and an applicable Agreement, the applicable Agreement shall prevail to the extent of the inconsistency.
1.6 In the event of any conflict between these Terms and the DPA with respect to the processing of Personal Data, the DPA shall prevail.
2. Contact Information
ProfitSoft B.V.
Frederiklaan 10e
5616 NH Eindhoven, The Netherlands
Chamber of Commerce (KvK): 77748638
Website: https://expandi.io
Email: [email protected]
Privacy-related enquiries: [email protected]
3. Description of the Services
3.1 Expandi provides cloud-based software-as-a-service (SaaS) solutions designed to support outreach activities, workflow automation and related functionality. The features and functionality of the Services are described on the Expandi website and may be modified, expanded or discontinued from time to time.
3.2 The Services provide software tools and related functionality only. Expandi does not provide legal, compliance, regulatory, sales, marketing or other professional advice, nor does it determine, review, approve or monitor the content, recipients, timing, legality or effectiveness of any activities carried out by the Customer through the Services.
3.3 The Customer remains solely responsible for all content, campaigns, communications, targeting decisions and other activities carried out through the Services, including compliance with all applicable laws and the terms of any connected third-party service.
3.4 Expandi uses commercially reasonable efforts to make the Services available but does not guarantee uninterrupted availability, error-free operation or any particular service level unless expressly agreed in writing. Scheduled and emergency maintenance, updates and circumstances beyond Expandi’s reasonable control may temporarily affect the availability of the Services.
4. Acceptable Use
4.1 The Customer shall use the Services only for lawful purposes, in accordance with these Terms and all applicable laws.
4.2 Expandi is an independent software provider and is not affiliated with, endorsed by or sponsored by LinkedIn or any other third-party provider.
4.3 The Customer shall not:
a. exceed reasonable usage limits, including through excessive automation or unlawful scraping;
b. use the Services in violation of applicable law or the terms of any connected third-party service;
c. use the Services to develop, improve or benchmark any competing product or service;
d. reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, algorithms or underlying technology of the Services;
e. interfere with, disrupt, hack or attempt to gain unauthorized access to the Services, their infrastructure or the accounts of other users;
f. introduce malware, viruses or other harmful code into the Services; or
g. circumvent or attempt to circumvent any security measures or usage restrictions implemented by Expandi.
5. Accounts
5.1 The Customer shall provide accurate, complete and up-to-date information when creating an account and shall keep such information updated throughout the subscription term.
5.2 Where the Services integrate with LinkedIn, each user account may be connected to one LinkedIn account unless Expandi expressly provides otherwise.
5.3 The Customer is responsible for maintaining the confidentiality of its login credentials and for all activities carried out through the Customer’s account.
5.4 The Customer shall notify Expandi without undue delay if the Customer becomes aware of any unauthorized access to or use of the Customer’s account or any other security incident relating to the Services.
6. Subscriptions
6.1 Access to the Services is provided on the basis of a subscription.
6.2 Expandi may offer a free trial. Where a free trial is offered, its duration and any applicable conditions will be communicated at the time of registration. Unless cancelled before the end of the trial period, the applicable subscription will automatically commence and the relevant subscription fee will become payable.
6.3 Subscriptions renew automatically for successive subscription periods unless terminated in accordance with these Terms.
6.4 Subscription fees shall be charged using the payment method designated by the Customer. The Customer is responsible for maintaining accurate and up-to-date billing information.
6.5 In the event of late payment, Expandi shall be entitled to charge statutory interest and reasonable costs of collection to the extent permitted by applicable law.
7. Changes to Subscriptions
7.1 If the Customer upgrades a subscription or adds user seats during a subscription period, the applicable additional subscription fees may be charged immediately on a prorated basis. The existing billing cycle shall remain unchanged.
7.2 If the Customer downgrades a subscription or reduces the number of user seats, the changes shall take effect at the start of the next subscription period. No refunds or credits shall be provided for any unused portion of the current subscription period.
7.3 Following any change to a subscription, future subscription fees shall be calculated based on the applicable subscription plan and the number of user seats.
8. Suspension and Termination
8.1 The Customer may terminate its subscription at any time through the Customer’s account settings or by contacting Expandi. Unless otherwise provided in these Terms or an applicable Agreement, termination shall take effect at the end of the then-current subscription period.
8.2 Termination by the Customer shall not entitle the Customer to any refund of subscription fees unless required by applicable law. Following termination, Expandi may deactivate the Customer’s account. Customer Data shall thereafter be retained, returned or deleted in accordance with the applicable Data Processing Agreement and Expandi’s applicable data retention policies. The Customer may reactivate the subscription before the effective termination date. After the subscription has ended, reactivation may require a new subscription.
8.3 Expandi may suspend the Customer’s access to all or part of the Services with immediate effect if Expandi reasonably believes that:
a. the Customer is acting in breach of these Terms, an applicable Agreement or applicable law;
b. the Customer’s use of the Services may expose Expandi, its infrastructure, other customers or third parties to legal, regulatory, operational or security risks;
c. the Customer has failed to fulfil its payment obligations;
d. a complaint by a third party, a governmental request or an enforcement action by a connected third-party service requires investigation;
e. suspension is otherwise reasonably necessary to protect Expandi, the Services, other customers or third parties; or
f. fraudulent or abusive activity is suspected.
8.4 Suspension shall not affect the Customer’s obligation to pay any fees that remain due, nor shall it affect Expandi’s right to terminate the subscription or exercise any other rights or remedies available under these Terms, an applicable Agreement or applicable law.
8.5 Expandi may terminate the Customer’s subscription or account with immediate effect if:
a. the circumstances giving rise to a suspension are not remedied within a reasonable period after notice, where such remedy is reasonably possible; or
b. the nature or seriousness of the breach, risk or circumstances reasonably justifies immediate termination;
c. the Customer is declared bankrupt, is granted a suspension of payments, becomes subject to any analogous insolvency proceedings under applicable law, enters into liquidation (other than for the purpose of a solvent restructuring) or otherwise becomes unable to pay its debts as they fall due.
Termination of the Customer’s subscription or account shall automatically terminate any applicable Agreement, unless expressly agreed otherwise.
8.6 Following suspension or termination, the Customer’s right to access and use the Services shall immediately cease to the extent of the suspension or termination.
9. Subscription Fee Changes
9.1 Expandi may change its subscription fees from time to time.
9.2 Expandi shall provide reasonable prior notice of any material increase in subscription fees before the revised fees become effective.
9.3 If the Customer does not agree to the revised subscription fees, the Customer may terminate the subscription before the revised fees become effective. Continued use of the Services after the effective date of the revised subscription fees constitutes acceptance of those revised fees.
10. Refund Policy
Except where required by applicable law or expressly agreed in an applicable Agreement, subscription fees paid by the Customer are non-refundable.
11. Consumer Right of Withdrawal
11.1 Where the Customer qualifies as a consumer under applicable law, the Customer may withdraw from the subscription within fourteen (14) days after conclusion of the subscription agreement, unless the Customer has expressly requested immediate access to the Services and acknowledged that the statutory right of withdrawal is thereby lost to the extent permitted by applicable law.
11.2 Where required by applicable law, Expandi shall request the Customer’s confirmation of such request and acknowledgement during the registration process.
12. Limitation of Liability
12.1 Except as expressly provided in these Terms or an applicable Agreement, the Services are provided on an “as is” and “as available” basis. Expandi does not warrant that the Services will be uninterrupted, error-free, secure or suitable for any particular purpose, nor does it warrant that the Services will achieve any particular commercial, marketing or business result.
12.2 Expandi is an independent software provider and is not affiliated with, endorsed by or sponsored by LinkedIn or any other connected third-party service. The Customer acknowledges that connected third-party services may modify their policies, technical requirements, interfaces or enforcement practices at any time. Expandi does not represent or warrant that the Customer’s use of the Services complies with the terms, policies, technical requirements or enforcement practices of any connected third-party service. The Customer remains solely responsible for ensuring that its use of the Services complies with the applicable terms and policies of such third-party services. Expandi is not responsible for any decision, restriction, suspension or termination imposed by a connected third-party service, including LinkedIn, regardless of whether such action affects the Customer’s ability to use the Services.
12.3 Except to the extent liability cannot be excluded under applicable law, Expandi shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, including loss of revenue, profits, customers, business opportunities, goodwill, anticipated savings, business interruption or loss of data.
12.4 Except to the extent liability cannot be excluded or limited under applicable law, Expandi’s aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, shall not exceed the total subscription fees paid by the Customer during the six (6) months immediately preceding the event giving rise to the claim.
12.5 Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law, including, where applicable, liability for fraud, fraudulent misrepresentation or wilful misconduct.
13. Indemnification
13.1 The Customer shall indemnify and hold harmless Expandi, its affiliates, directors, officers, employees and contractors against any third-party claims, losses, liabilities, damages, penalties, costs and reasonable legal fees arising out of or relating to:
a. the Customer’s use of the Services;
b. any breach of these Terms, an applicable Agreement or applicable law by the Customer;
c. the Customer’s outreach activities or communications;
d. the Customer’s processing of Personal Data;
e. any infringement of third-party intellectual property rights, privacy rights or other rights arising from the Customer Data or the Customer’s activities; or
f. any violation of the terms or policies of a connected third-party service by the Customer.
13.2 Expandi shall promptly notify the Customer of any claim subject to this Article and shall reasonably cooperate with the Customer in the defence or settlement of such claim at the Customer’s expense. Expandi shall remain entitled to participate in the defence with its own legal counsel at its own expense.
14. Use of AI-Features
14.1 Expandi may use artificial intelligence and other automated technologies in connection with the Services, including to provide or support features, reporting, analytics and insights, and may make AI-powered features available as part of the Services from time to time.
14.2 Any AI-generated or AI-assisted output, including reports, analytics and insights, is provided for informational and support purposes only. The Customer remains solely responsible for reviewing, verifying and determining the suitability of such output before relying on or using it.
14.3 Expandi does not warrant that AI-generated or AI-assisted output will be accurate, complete, reliable or suitable for any particular purpose.
14.4 Where the use of AI-powered features involves the processing of Personal Data on behalf of the Customer, such processing shall be governed by the applicable Data Processing Agreement.
15. Confidentiality
15.1 “Confidential Information” means all non-public information disclosed by one party to the other in connection with these Terms, the Services or an applicable Agreement, whether in oral, written, electronic or any other form, that is identified as confidential or that reasonably should be understood to be confidential given the nature of the information or the circumstances of its disclosure.
15.2 Each party shall keep confidential all Confidential Information received from the other party in connection with the Services and shall not use or disclose such Confidential Information except as permitted by these Terms, an applicable Agreement or applicable law.
15.3 Confidential Information does not include information that:
a. is or becomes publicly available through no breach of these Terms;
b. was lawfully known to the receiving party before disclosure;
c. is lawfully obtained from a third party without any obligation of confidentiality; or
d. is independently developed without use of or reference to the disclosing party’s Confidential Information.
15.4 A receiving party may disclose Confidential Information to its employees, contractors, professional advisers or affiliated companies who have a legitimate need to know such information for the purposes of performing these Terms or an applicable Agreement, provided that such persons are bound by appropriate confidentiality obligations.
15.5 Where disclosure of Confidential Information is required by applicable law or by a competent court or governmental authority, the receiving party shall, where legally permitted, promptly notify the disclosing party before making such disclosure.
16. Intellectual Property
16.1 “Customer Data” means all data, content, information, files and other materials submitted, uploaded, stored, transmitted or otherwise made available by or on behalf of the Customer through the Services.
16.2 All intellectual property rights in and to the Services, including the software, APIs, documentation, source code, trademarks, designs, databases and all updates, enhancements, modifications and related materials, are and shall remain exclusively vested in Expandi and its licensors.
16.3 Subject to these Terms and any applicable Agreement, Expandi grants the Customer a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the Services during the applicable subscription term solely for the Customer’s own internal purposes.
16.4 As between the parties, the Customer retains all rights, title and interest in and to the Customer Data.
16.5 The Customer grants Expandi a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit and otherwise use the Customer Data solely to the extent reasonably necessary to provide, maintain, secure, support and improve the Services and to comply with applicable law.
16.6 If the Customer provides suggestions, comments or other feedback relating to the Services, Expandi may freely use, modify and incorporate such feedback into the Services without any obligation to the Customer.
17. Beta Features
17.1 Expandi may make beta, preview, early-access, experimental or other pre-release features (“Beta Features“) available from time to time.
17.2 Beta Features are provided for evaluation and testing purposes only and may be modified, restricted, suspended or discontinued at any time without prior notice.
17.3 Beta Features may contain errors, defects or incomplete functionality and are made available on an “as is” and “as available” basis.
17.4 Expandi does not warrant that Beta Features will be available, reliable, secure, error-free or suitable for any particular purpose.
17.5 The Customer uses Beta Features entirely at its own discretion and risk.
18. Complaints
18.1 The Customer may submit complaints regarding the Services by contacting Expandi using the contact details provided in Article 2.
18.2 Expandi will use commercially reasonable efforts to acknowledge receipt of a complaint without undue delay and to respond within a reasonable period, taking into account the nature and complexity of the complaint.
19. Export Control & Sanctions
19.1 The Customer represents and warrants that neither the Customer nor, to the Customer’s knowledge, any person acting on the Customer’s behalf is subject to any applicable sanctions, export restrictions, trade embargoes or similar governmental restrictions that would prohibit the Customer’s use of the Services.
19.2 The Customer shall comply with all applicable export control, sanctions and trade compliance laws in connection with its access to and use of the Services.
19.3 Expandi may suspend or terminate the Customer’s access to the Services with immediate effect if Expandi reasonably believes that continued access to or use of the Services may result in a violation of applicable export control, sanctions or trade compliance laws.
20. Assignment
20.1 For the purposes of these Terms, “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with Expandi.
20.2 The Customer may not assign, transfer, novate or otherwise dispose of any of its rights or obligations under these Terms or an applicable Agreement without the prior written consent of Expandi.
20.3 Expandi may assign, transfer, novate or otherwise dispose of these Terms or any applicable Agreement, in whole or in part, to an Affiliate or in connection with a merger, acquisition, financing transaction, corporate restructuring or the sale of all or substantially all of its business or assets, without the Customer’s consent.
20.4 These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
21. Force Majeure
21.1 Expandi shall not be liable for any delay in performance or failure to perform its obligations under these Terms or an applicable Agreement to the extent such delay or failure results from circumstances beyond Expandi’s reasonable control, including internet outages, failures of cloud service providers, cyberattacks, governmental actions, labour disputes, natural disasters or failures of third-party service providers.
21.2 During the continuance of a force majeure event, the affected obligations shall be suspended to the extent they are affected by that event.
21.3 The affected party shall use commercially reasonable efforts to mitigate the effects of the force majeure event and to resume performance as soon as reasonably practicable.
22. Survival
The provisions of these Terms which by their nature are intended to survive the suspension, expiration or termination of these Terms, an applicable Agreement or the Customer’s access to or use of the Services shall remain in full force and effect, including the provisions relating to intellectual property, confidentiality, limitation of liability, indemnification, data protection, governing law and dispute resolution.
23. Governing Law and Disputes
23.1 These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Netherlands.
23.2 Any dispute arising out of or in connection with these Terms shall be submitted exclusively to the courts of Amsterdam, the Netherlands.
24. Notices
24.1 Unless expressly provided otherwise in these Terms or an applicable Agreement, any notice or other communication under these Terms may be provided by email, through the Services or through the Customer’s account. Expandi may additionally publish general information, documentation and updates on the Expandi website or through the Expandi Trust Center, but such publication shall not in itself constitute notice to the Customer unless expressly provided otherwise in these Terms or an applicable Agreement.
24.2 Notices shall be deemed received:
a. if sent by email, on the date of transmission, provided that no delivery failure notice is received; and
b. if made available through the Services or the Customer’s account, on the date they are made available.
25. Changes to the Terms
25.1 Expandi may amend these Terms from time to time to reflect changes to the Services, applicable law, regulatory requirements, security practices or its business operations.
25.2 Where a change materially affects the Customer’s rights or obligations, Expandi shall provide reasonable prior notice before the revised Terms become effective.
25.3 Continued access to or use of the Services after the effective date of the revised Terms constitutes acceptance of those revised Terms.
25.4 If the Customer does not agree to the revised Terms, the Customer may terminate its subscription in accordance with these Terms before the revised Terms become effective, in which case the revised Terms shall not apply to that subscription.